OPEN
Sign in to eCargo Driver
Open the account menu and choose Driver settings. Settings remain available even if you have no active driver assignment.
ECARGO DRIVER · ACCOUNT & DATA
Request account
deletion.
Delete your eCargo Driver account and associated personal data by submitting a request in Driver settings or emailing our support team. You do not need to install or sign in to the app to request deletion by email.
Request deletion by email LAST UPDATED · 31 AUGUST 2026NAVIGATE
Find Account & privacy
Under Delete account and data, tap Request.
CONFIRM
Send your deletion request
Read the information, optionally enter a reason, and tap Send request. The app shows the pending request and its review date. You can cancel while it remains pending.
Request deletion without the app
Email [email protected] with the subject eCargo Driver account deletion request. Include the phone number registered to your eCargo account, with its country code. If possible, send the email from an address linked to your account.
We will verify account ownership before processing your request. Do not send your password, SMS verification codes, or recovery codes. You do not need to reinstall the app.
What is removed
Once your request is approved, we anonymize your account name and remove its email and phone number, revoke sign-in sessions, remove passkeys and notification tokens, delete preferences, saved filters, drafts and account data exports, and remove company memberships and account access.
This is a request for account and associated personal data deletion, not temporary account deactivation. It does not delete the company's account or other users' accounts.
Review timing and retained records
In-app requests are initially scheduled for review within 30 days. Submission does not immediately erase the account; the pending status and review date are shown in Driver settings. Contact support for an update on an email request or to withdraw it before processing.
Some transport and trip records, including associated location history, business communications, invoices, audit logs and deletion-request records may be retained for legal, accounting, security, fraud-prevention or dispute purposes. Their retention periods depend on the applicable obligation and record type; the review date is not an automatic expiry date for these records.
See our Privacy Policy for retention information. You can ask support which records must be retained and for how long when submitting your request.
ECARGO SUPPORT
Email support