SUPPORT CHANNELS OPEN
Talk to a real person.
Contact us by email or phone for help with eCargo. If you can sign in, you can also open a support ticket inside the app.
SUPPORT CENTER
How can we
help you move?
Find the right next step for account access, company verification, billing, notifications, or freight exchange questions.
For questions, technical support, feedback, or feature requests, email [email protected] or call +381 63 134 3602. You do not need an eCargo account to contact us.
COMMON QUESTIONS
01I cannot access my account+
Use the phone number linked to your company account. If OTP delivery fails, wait for the cooldown and request a new code. If two-step verification or a passkey blocks access, contact support using the details above.
02Company verification and documents+
Verification documents and review status are available after sign-in. Open Settings, then Business tools. For upload problems, use a readable PDF, JPG, or PNG and make sure the full document is visible.
03Plans, seats and invoices+
Your plan, member seats, invoices and advertising balance are managed inside Business tools. Company owners and administrators can review company-level billing information.
04Notifications are not arriving+
Make sure you use the latest eCargo version and check notification permissions in your device or browser settings. You can fine-tune optional alerts from Settings inside eCargo.
05Privacy and data requests+
Read our Privacy Policy for details about your information, or follow the steps on the Account Deletion page.
ALREADY HAVE AN ACCOUNT?
Open eCargo ↗